What is telephone interpreting?
Telephone interpreting is simply consecutive interpreting over the phone instead of face to face. It’s the ideal solution when geographically dispersed people need to talk but do not share a common language.
How does telephone interpreting work?
It’s really simple.
We’ll give you a telephone number to dial along with a personal identification number (PIN) which identifies you on the system.
From there you will have various options including selecting which language you need.
Then the magic starts. In just a few moments, a telephone interpreter will join you on the line. If you need to make a three way call, for instance to make a booking at an overseas hotel, the telephone interpreter can dial the third party and conference them in.
On-demand or pre-arranged?
On Demand: Our on-demand service is usually available 24/7 and requires no notice – we aim to have you connected to a telephone interpreter in less than one minute.
Pre-arranged: Where you need to be connected to a telephone interpreter with a higher level of subject matter expertise or in-depth knowledge, dedicated, trained interpreters can be assigned to your account.
Examples of use
- International business phone calls
- Multilingual company announcements
- Investor relations calls
- Making travel arrangements
- International conference calls
- Emergency language assistance overseas (medical, legal)
Things to be aware of
For simple on-demand use, no planning is required, simply pick up the phone and dial. For larger calls or where simultaneous interpreting with specialist knowledge is required, the same level of planning as with on-site interpreters is required. We’re here to help. Simply give us a call and we’ll provide you with the best service for your needs.